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Q01.No image or faulty image is displayed on TV screen ?
Q01.No image or faulty image is displayed on TV screen ?
| A1: |
Check all cable connections are secure and correctly assigned. |
| A2: |
Press TV system on the remote to cycle through the setting until a normal screen is displayed. |
| A3: |
Connections to external HDDs are not saved when the Network HD Media Center is power off. You must reconnect to the HDD to continue viewing. |
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Q02.My Network HD Media center cannot access the internal HDD
Q02.My Network HD Media center cannot access the internal HDD
| A1: |
Check all cable connections are secure and correctly assigned. |
| A2: |
Ensure the HDD was formatted by units before use. |
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Q03.I cannot connect to Network
Q03.I cannot connect to Network
| A1: |
Check all cable connections are secure and correctly assigned. |
| A2: |
Check the LAN/WLAN settings in the Setup menu are consistent with the local network. Refer to your router or wireless access point User manual for more information. |
| A3: |
If you use a firewall, for example Windows Firewall, ensure that the connection from the Network HD Media Center to the network is not blocked. |
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Q04.I cannot view the DTV Program
Q04.I cannot view the DTV Program
| A1: |
Before viewing DTV signals, ensure the TV Antenna cable is securely connected to the rear panel. |
| A2: |
You need to scan the local frequencies in order to view TV signals |
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Q05.I cannot play some files.
Q05.I cannot play some files.
| A1: |
Check the Network HD Media Center supports the file format. |
| A2: |
RM/RMVB/MKV file need through PC Transcode server software to playback. |
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Q06.Cannot power on ; No LED light (Fan failure)
Q06.Cannot power on ; No LED light (Fan failure)
| Possible trouble issues |
Troubleshooting |
| 1-1. No power into device |
1-1-1. Double check outlet if has electricity |
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1-1-2. Double check the power adapter if the original one (12V/3A) when purchased |
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1-1-3.Pull out and insert the power port again |
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Q07.Cannot power on ; No LED light (Fan workable but can't remote control)
Q07.Cannot power on ; No LED light (Fan workable but can't remote control)
| Possible trouble issues |
Troubleshooting |
| 2-1. The flat cable of main board & key board come off |
2-1-1 Open the backplate and front panel to double check the white flat cable if connected well |
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Q08.Cannot power on ; power LED light alternating(Green/Orange light alternating 0.5 per secs)
Q08.Cannot power on ; power LED light alternating(Green/Orange light alternating 0.5 per secs)
| Possible trouble issues |
Troubleshooting |
| 3-1. The Fan cable wasn't connected well |
3-1. Open backplate and re-connected the Fan cable |
| 3-2. The Fan operate be interfered |
3-2. Open backplate and remove the blocks |
| 3-3. Overheating |
3-3. Double check if something prevent the fan from dispelling the heat |
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Q09.No image displayed but power LED light is normal
Q09.No image displayed but power LED light is normal
| Possible trouble issues |
Troubleshooting |
| 4-1. The device and TV connection problems |
4-1-1. Check all cable connections are secure and correctly assigned |
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4-1-2. Change cable line |
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4-1-3. Check the TV connection cable is correctly assigned |
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4-1-4. Check TV input specifications can match device ouput mode |
| 4-2.TV system setting are incorrect |
4-2-1. Press TV system button on the remote to cycle through the setting until a normal screen is displayed (RCA ouput only support upto 576p, if over 576p might be no signal so suggest to use component or HDMI cable to display hig resolution) |
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Q10.Power on Dolby logo will alternating
Q10.Power on Dolby logo will alternating
| Possible trouble issues |
Troubleshooting |
| 5-1. The device & TV system setting are not suitable |
5-1. Press TV mode to Auto or NTSC & PAL |
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Q11.No reaction from remote control or front keypad
Q11.No reaction from remote control or front keypad
| Possible trouble issues |
Troubleshooting |
| 6-1. Power on processing didn't complete finished |
6-1-1. Waiting for power light symbol alternating stop and turning into green light on operating |
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6-1-2. Check all cables connection are secure and correctly assigned |
| 6-2. The flat cable of main board & key board come off |
6-2. Open backplate and front panel to double check the white flat cable if connected well |
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Q12.No reaction from remote control
Q12.No reaction from remote control
| Possible trouble issues |
Troubleshooting |
| 7-1. The signal can not be recevied |
7-1-1. Check the remote control battery if use up |
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7-1-2. Check if something ahead of the device or the light around is too strong |
| 7-2. The flat cable of main board & key board come off |
7-2. Open backplate and front panel to double check the white flat cable if connected well |
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Q13.No input signal while recording
Q13.No input signal while recording
| Possible trouble issues |
Troubleshooting |
| 8-1. Input cable or signal have problems |
8-1-1.Check the input signal source cable is connected well |
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8-1-2. Press the Source button of remote control to choose the correct mode (the default value is AV terminal) |
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| Possible trouble issues |
Troubleshooting |
| 9-1. The input source has Copy protection |
9-1. Check if the original CD/DVDs have copy write protection and cannot be copied by any means |
| 9-2. Cannot access the internal HDD or external storage |
9-2. Check if connected the internal HDD or external storage |
| 9-3. Format style problem |
9-3. Ensure the HDD was formatted before use. My recording only can storage to FAT32 format, cannot be NTFS. If it has not been formatted, see " Formatting the Hard Disk " on page 19. Suggest format the HDD by the device. |
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Q15.Display screen be cutted
Q15.Display screen be cutted
| Possible trouble issues |
Troubleshooting |
| 10-1. The device output display mode cannot match the TV system setup |
10-1. Choose Setup→Video&Audio option→Aspecr Ratio→ (PAN BOX4:3 or LETTERBOX 4:3、16:9) |
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Q16.No sound from S/PDIF or OPTICAL output
Q16.No sound from S/PDIF or OPTICAL output
| Possible trouble issues |
Troubleshooting |
| 11-1. The Audio output mode options problem |
11-1-1. Choose Setup→Video&Audio option→S/PDIF→RAW |
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11-1-2. Change the amplifier output mode to digital signal (for Auto or Dolby digital mode) |
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| Possible trouble issues |
Troubleshooting |
| 12-1. The playback volume sound too small |
12-1. Press (VOL+) of remote control |
| 12-2. The output sound cable is incorrectly assigned |
12-2. Check the amplifier output cable if connected well |
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Q18.Cannot access the internal HDD
Q18.Cannot access the internal HDD
| Possible trouble issues |
Troubleshooting |
| 13-1. Internal SATA FPC or signal cable come off |
13-1. Open the backplate and slide the casing off to make sure SATA FPC and cable if connected well |
| 13-2. Internal HDD failure |
13-2. Please reapir the HDD |
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Q19.Cannot access the external storage
Q19.Cannot access the external storage
| Possible trouble issues |
Troubleshooting |
| 14-1. External HDD power is insufficient |
14-1. Some external HDD need more powerful to power on |
| 14-2. External HDD failure |
14-2. Please repair the HDD |
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Q20.Cannot access to SD card
Q20.Cannot access to SD card
| Possible trouble issues |
Troubleshooting |
| 15-1. Wrong side to insert the memory card or touch side problem |
15-1-1. Check SD card touch point if clean |
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15-1-2. Check SD card if insert to device completely |
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Q21.Dolby 5.1 channel problem
Q21.Dolby 5.1 channel problem
| Possible trouble issues |
Troubleshooting |
| 16-1. The film cannot support Dolby 5.1 sound output |
16-1-1. Check the film device source if can support Dolby 5.1 RAW(HDMI) output |
| 16-2. Video and Audio options mode problem |
16-2-1. Choose Setup→Video&Audio option→S/PDIF→RAW |
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16-2-2. Change Audio sound output mode (AUDIO) |
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16-2-3. Change the amplifier output mode to digital signal (for Auto or Dolby digital mode) |
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| Possible trouble issues |
Troubleshooting |
| 17-1. The file capacity size is too big |
17-1-1. FAT32 format HDDs cannot write the files larger than 4GB |
| 17-2. HDD file format is incorrect |
17-2. NTFS format HDDs cannot be written from the recorder device, they are read only. Only can write to FAT32 |
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